Jun 05, 2019 Question: Q: I'm trying to delete 'top results.app' from my Mac and can't figure out how to do it. Somehow this app got loaded on my machine. I think it was when I installed File Zilla but I'm.
Force quit the app, then open it again
- iPhone, iPad, iPod touch: Force the app to close.
- Apple Watch: With the app open, press and hold the side button to show the power options. Then press and hold the Digital Crown to quit the app.
- Apple TV: Double press the TV/Home button and swipe left or right to find the app with the issue. Then swipe up to close the app. You can’t force apps to quit on Apple TV (3rd generation).
Restart your device
Restart your iPhone, iPad, iPod touch, Apple Watch, or Apple TV. Then open the app to see if it works as expected.
Check for updates
Make sure that your device has the latest version of iOS or iPadOS, watchOS, or tvOS. Then check for app updates.
- iPhone, iPad, iPod touch, or Apple Watch: You can manually update apps. You might need a Wi-Fi connection to update some apps on your iPhone, iPad, or iPod touch.
- Apple TV: Go to Settings > Apps and turn on Automatically Update Apps. If you don't have automatic updates turned on, you can open the App Store, go to the Purchased tab, and open an app's product page to see if an update is available.
Reinstall the app
- iPhone, iPad, iPod touch: Open the Settings app. Tap General, then tap iPhone Storage (or iPad Storage). Tap the affected app, then tap Offload app. Tap Offload app again. Wait a moment for the app to offload, then tap Reinstall App.
- Apple TV: Highlight the app on the Home screen, then press and hold the Touch surface until the app jiggles. Press Play/Pause, then select Delete. Open the App Store and redownload the app. Some apps require subscriptions for activation. If you can't activate the app or you don’t remember your sign-in information, contact the app developer.
- Apple Watch: Open the Watch app on your iPhone and tap the My Watch tab. Scroll to the app you want to remove, then tap it. Turn off Show App on Apple Watch, and wait for it to disappear from your watch's Home screen. To reinstall the app, scroll down to Available Apps in the My Watch tab and tap Install.
Contact the app developer
If you're having an issue with an Apple app, contact Apple Support. If it's a third-party app, contact the app developer.
Learn more
- Get help with unfamiliar charges and in-app purchases.
- If you can’t install or update an app, or if it’s stuck waiting, learn what to do.
- Get help with audio, video, or power on Apple TV.
If you see the following message, when you try to buy apps, subscriptions or in-app (in-app purchases) content, here is how to resolve this:
Your Purchase Could Not Be Completed
For assistance, contact iTunes Support at www.apple.com/support/itunes/ww/.
The app store has more than 1,5 million apps. Some of them are free (may offer in-app purchases) and some are paid. You can download and/or buy apps to your iOS device; iPad, iPhone, or iPod touch; from the App Store. If you can’t; there can be several reasons for this error. For instance:
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- Your Apple ID may be associated with too many credit cards.
- Your credit card may be blocked
- You are trying to buy something that you are not allowed to buy. For instance, some apps or content may not be available for all countries.
- Your account information may not be matching the credit card information on file with your bank.
See also: App Store Shows White Blank Screen
The best way to resolve this is to contact Apple, as the error message suggests. Please follow the steps below to contact Apple.
1-Visit expresslane.apple.com
2-Select iTunes (or if you do not see iTunes, click Billing & Subscriptions)
I'm Trying To Make An App On My Mac Computer
3-Select iTunes Store
4-Select Purchase and Billing (or Subscriptions & Purchases)
5-Then select “Unable to Purchase from iTunes Store”
6-Select how you want to contact Apple: email, chat or schedule a call. Choose one and contact Apple. You can email Apple support by selecting the Email option. Apple will reply promptly via email. You can schedule a call date and Apple will call you or you can start a live chat session with Apple support.
If you do not want to contact Apple, you may try the following troubleshooting tips:
1-Tap Settings > iTunes and App Stores > Apple ID > View Apple ID enter your Apple ID and password then tap OK. View ‘Payment Information’ and make sure that payment account information is correct and up to date. Enter your security code and expiration date.
2-Restart your device
3-Log out of the iTunes store by going to Settings > iTunes & App Stores > Apple ID > Sign Out. Then sign in.
I'm Trying To Make An App On My Mac Iphone
4-Go to Settings > General > Restrictions. If you enabled Restrictions previously, make sure that you are allowed to (a) access ‘iTunes Store’ and (b) make ‘In-App Purchases’. iOS 12 has changed the “Restrictions” settings. Now it is called Screen Time. Simply tap, Settings > Screen Time > Content & Privacy Restrictions > You will need to enter your password which is your old Restrictions password > iTunes & App Store Purchases and Allow “In-app Purchases” and “Installing Apps”.
If you are still having issues, you may want to contact Apple. Apple offers live chat support.
[updated December 27, 2018]